Privacy Policy
Effective date: 1 January 2025 · Last updated: 31 July 2026
Primo Billing Solutions Pvt. Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage our services.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request a demo, or communicate with us. This may include your name, email address, phone number, company name, and details about your business needs. We also collect certain technical information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs — solely for analytics and security purposes.
2. How We Use Your Information
We use the information we collect to: • Respond to your enquiries and provide requested services • Send you relevant information about our services • Improve our website and service offerings • Comply with legal obligations • Protect the security and integrity of our systems We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
3. HIPAA Compliance
Primo Billing Solutions Pvt. Ltd. operates in the US healthcare billing domain and is committed to maintaining HIPAA-compliant processes. Any Protected Health Information (PHI) shared with us as part of a service engagement is handled under a signed Business Associate Agreement (BAA) and subject to strict security and confidentiality controls.
4. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission, role-based access controls, audit logs, and secure storage. Access to personal and client data is restricted to authorised personnel only.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
7. Third-Party Services
We may use trusted third-party services (such as analytics or communication tools) that may collect information under their own privacy policies. We ensure that any third party we work with meets appropriate data protection standards.
8. Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Withdraw consent where processing is based on consent • Lodge a complaint with a relevant data protection authority To exercise any of these rights, please contact us at balaji@primobill.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: Primo Billing Solutions Pvt. Ltd. S.F. No. 17/5A, Durai Nagar, Vadalur, Tamil Nadu 607303, India Email: balaji@primobill.com Phone: 04142-299854